Refund policy


Mantra by Marlene Schnoor provides a 2-month warranty and warranty, which is subject to normal use. This covers manufacturing defects, e.g. loose stones or discoloration in common use.
The warranty does not cover damage due to misuse of the item, breakage due to ordinary wear and tear or loss and theft.

Our warranty covers:

Loose or lost stones when used for the first 2 months
Defective locks in chains and bracelets
• Discolorations in surfaces on stones and pearls

The guarantee is valid upon presentation of a valid guarantee certificate/Purchase note/Invoice/Delivery note

We refer you to contact us directly at if you have any questions regarding the proper use of your mantra jewelry and warranty.

Repair of Mantra jewelry by anyone other than Mantra by Marlene Schnoor will void the warranty.


They have the right to withdraw from this agreement without giving reasons within 14 days.

The withdrawal period expires 14 days after the date on which 'you or a third party specified by you, but not the carrier, acquires the last item in physical possession' in the case of an agreement on several different items ordered in one order, and which are delivered individually.

In order to exercise the right of withdrawal, you must notify us, Mantra by Marlene Schnoor, Sauntevej 109 3100 Hornbæk, of your decision to withdraw from this agreement in an unambiguous statement (eg by postal letter or e-mail).

The withdrawal period is complied with if you send your notice of exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of regret

If you exercise your right of withdrawal in this agreement, we will refund all payments received from you, including delivery costs (but not additional costs due to your own choice of a form of delivery other than the cheapest form of standard delivery that we offer), without undue delay and in any case within 14 days from the date on which we received notification of your decision to cancel this agreement. We will make such a refund using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise. In any case, you will not be charged any fees as a result of the refund.

We may withhold the refund until we have received the goods back, or you have provided proof of having returned the goods, whichever is earlier.

You return the goods or deliver them to us without undue delay and no later than 14 days from the date on which you have informed us of the exercise of the right of withdrawal of the agreement. The deadline is met if you return the goods before the end of the 14 days.

They must bear the direct costs of returning the goods.

They are only liable for any deterioration in the value of the goods due to handling other than what is necessary to determine the nature of the goods, their properties and the way in which they function.

Christmas gifts purchased in November and December can be exchanged for 14 days after 24/12 of the same year. Other return rules still apply.